FAQ
FREQUENTLY ASKED QUESTIONS
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
We are excited for you to receive your order! All orders received before 4pm EST are shipped the same day. Orders received after 4pm will ship the next business day. All of our orders are sent via Ground Advantage USPS. Once your order is shipped you will receive a tracking number so that you are able to track your package.
CAN I CHANGE THE ADDRESS ON MY ORDER?
If your order has not been shipped, please contact us right away and we will try to accommodate your request.
I NEED TO CHANGE THE ADDRESS ON MY SUBSCRIBE AND SAVE ORDER.
You are able to make address changes to your recurring orders in your account.
I ORDERED THE WRONG PRODUCT.
We understand that mistakes can happen. If you need to make an exchange, simply return your unopened bottle within 30 days, and we will be happy to exchange it for another product of your choice of equal value. Please include your order number, name, address, phone number, and the product you would like to receive in exchange.
DO YOU SHIP INTERNATIONALLY?
All of our products are available for international shipping; however, customs regulations and import requirements vary by country. Before placing your order, please contact your local customs office to confirm that our products can be imported into your country without restrictions.
If your order is returned due to a customs issue, your account will be credited once the returned product is received. Please note that shipping costs are non-refundable. All customs duties, taxes, and brokerage fees are the sole responsibility of the customer.
I PLACED AN INTERNATIONAL ORDER AND THE TRACKING SHOWS IT WAS DELIVERED IN NJ.
All international USPS packages are first delivered to a local USPS distribution center to get ready for international pickup. The tracking will be updated to an international number once it leaves the US.
I PLACED A PREVIOUS ORDER WITH YOU AND MY ACCOUNT SHOWS AN ADDITIONAL CHARGE THIS MONTH?
When you originally placed your order, you may have selected the Subscribe & Save option. This convenient program automatically generates recurring orders and is a popular choice among our customers because it offers a discounted price and helps ensure you never run out of your favorite product!
You may cancel or pause your subscription at any time by logging into your Rise-N-Shine account.
MY ORDER SAYS DELIVERED, BUT I HAVEN’T RECEIVED IT.
There have been many instances where USPS marks the package as delivered, and the package is still on the truck. In the majority of instances, the package is delivered within a few days.
DO YOU OFFER A MONEY BACK GUARANTEE?
Customer satisfaction is our top priority. All of our orders have a 30-day customer satisfaction guarantee. If you are not completely satisfied within the specified time period, simply return the unused portion of your order to: Rise-N-Shine, LLC, 17 Woodport Road, Suite 1E, Sparta, NJ 07871. Upon receipt of your return, we will gladly credit you your purchase price, minus any shipping charges.
I HAVE SOME QUESTIONS, AND WOULD LIKE TO SPEAK WITH SOMEONE.
We have a top-rated Customer Service team that would love to assist you! Please contact us Monday-Friday between the hours of 9AM-4PM.
MY BOTTLE HAS THE SAME NAME BUT LOOKS DIFFERENT FROM THE PICTURE ON THE WEBSITE.
We do update our label designs from time to time. Rest assured, the product is the same great formula!
CAN YOU TAKE MORE THAN ONE RISE-N-SHINE PRODUCT AT A TIME?
We always recommend consulting with your doctor when taking any nutritional supplement.
CAN I STILL TAKE MY REGULAR VITAMIN SUPPLEMENT WHEN I TAKE YOUR PRODUCT(S)?
Please consult with your doctor when trying to decide if you should continue your current vitamins. Some of our supplements contain a variety of vitamins and nutrients, so you might decide to discontinue your current regimen!
WHAT ARE THE INGREDIENTS?
Please see the item specific label available on our Product Detail Page for a detailed list of the ingredients contained in each of our products.
ARE YOUR PRODUCTS MADE IN THE USA?
All of our orders are formulated in the USA in a world class, fully climate-controlled, FDA-inspected facility that ensures purity and accuracy of materials through inspection and evaluation at every step of production and packaging.
DO ANY OF YOUR SUPPLEMENTS INTERACT WITH ANY MEDICATIONS?
We always recommend that you consult your doctor or pharmacist before taking any nutritional supplement.
WHAT ARE THE DIFFERENCES BETWEEN YOUR CATALASE PRODUCTS?
Our Catalase Extreme 10,000 contains Catalase as well as Biotin, Saw Palmetto, Fo-Ti, PABA, Copper, and many more powerful hair nutrients!. Our Catalase 15,000 and Catalase 30,000 formulas are simply Catalase, with the difference between them being the amount of Catalase per serving.
WHAT IS THE BEST WAY TO TAKE CATALASE SUPPLEMENTS?
· Catalase Extreme 10,000: While both capsules may be taken together, the recommended serving is 1 capsule with your morning meal and 1 capsule with your evening meal.
· Catalase 15,000: Take 1 capsule daily with a meal.
· Catalase 30,000: Take 2 capsules daily with a meal.
Important: Always follow the serving instructions on your specific product label, as recommended dosages may vary by formulation.
WILL CATALASE REVERSE MY GRAY HAIR?
Although many customers do purchase our Catalase products for this reason, due to FTA Regulations, we are unable to make claims regarding the prevention and reversal of gray hair.
HOW MANY MILLIGRAMS ARE IN YOUR CATALASE FORMULAS?
Because Catalase is an active enzyme and measured by activity not weight, there is no accurate conversion to milligrams.
CAN YOU TAKE WAKE UP ON TIME AGAIN IN THE MORNING?
Yes! Wake Up On time may also be taken as an afternoon energy boosting supplement. If taken in the morning, it will give you an energetic boost in the afternoon!
I CANCELLED MY ORDER BUT HAVE NOT RECEIVED A REFUND.
If your order was cancelled before shipping, it is possible that your account was never charged. If this is the case, the preauthorization will fall off within 3-5 business days.
I RETURNED MY ORDER, BUT HAVE NOT RECEIVED MY REFUND.
Please send us an email or call us with the tracking number of your return, and we will be happy to assist you.
HOW LONG HAVE YOU BEEN IN BUSINESS?
Rise-N-Shine, LLC was established in 2006 on the basis of developing natural solutions for the health, well-being and beauty concerns of people worldwide. Over the past years, Rise-N-Shine has blossomed into a vibrant and well-respected company with an innovative product line that strives to meet everyday desires naturally. We are proud to offer over 400 unique and groundbreaking supplements and hair care products, across a vast range of categories, to help men and women of all ages to look and feel their best!
ARE RISE-N-SHINE AND BEST EARTH NATURALS THE SAME COMPANY?
Rise-N-Shine is the parent company for Best Earth Naturals.
I PURCHASED YOUR PRODUCT FROM ANOTHER WEBSITE, IS THE PRODUCT GENUINE?
For your protection and ours, we can only guarantee the authenticity of products that are sold under our storefront.
