Shipping & Returns
International Shipping Policy
Due to unprecedented volume increases and limited employee availability, the United States Postal Service (USPS) is currently experiencing significant delays in customs processing and delivery for international shipments. In some cases, packages may be returned by customs with no reason provided.
Please note the following important policies for all USPS/UPS international orders:
-
Refunds for non-receipt of international orders will not be issued until 90 days have passed from the purchase date.
-
Shipping charges are non-refundable once the package has left our facility.
-
All customs duties, taxes, and brokerage fees are the sole responsibility of the customer.
*Please note that we are currently unable to ship to the following international destinations due to Customs restrictions. We apologize for any inconvenience:
NORWAY
MEXICO
S.KOREA
AFRICA
SWEDEN
TURKEY
UAE
ICELAND
FINLAND
CHILIE
RETURN POLICY
We have a 100% satisfaction guarantee on all of our products, so if you are dissatisfied you can return your purchase within 30 days of receipt for a prompt, courteous refund. Refunds do not include shipping charges.
If you would like to contact Rise-N-Shine for any reason, please e-mail us using our feedback form located on the "Contact Us" page. You may also call, fax or write us a letter. Our courteous and knowledgeable team of experts is happy to help you!
