Shipping & Returns

Shipping Policy UPDATE

USPS HAS CONTINUED TO EXPERIENCE SIGNIFICANT DELAYS IN DELIVERY.

DELIVERY TIMES FOR DOMESTIC ORDERS CAN TAKE 14 BUSINESS DAYS. 

INTERNATIONAL ORDERS ARE ALSO EXPERIENCING SIGNIFICANT DELAYS IN BOTH THE CUSTOMS PROCESS AND DELIVERY.   DEPENDING ON LOCATION, DELIVERY TIMES FOR INTERNATIONAL ORDERS CAN TAKE UP TO 60-90 BUSINESS DAYS. 

PLEASE BE ADVISED THAT WE ARE UNABLE TO REFUND INTERNTAIONAL ORDERS FOR NON-DELIVERY UNLESS 90 BUSINESS DAYS HAVE PASSED, OR THE ORDER IS RETURNED TO US.  UNFORTUNATELY, WE CANNOT REFUND SHIPPING COSTS ONCE THE PACKAGE HAS BEEN SHIPPED.  

PLEASE NOTE THAT ANY CLAIM FOR DOMESTIC NON-DELIVERY MUST BE FILED WITHIN 30 BUSINESS DAYS TO RECEIVE A REPLACEMENT OR REFUND.

WE THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.

We have a 100% satisfaction guarantee on all of our products, so if you are dissatisfied you can return your purchase within 30 days for a prompt, courteous refund. Refunds do not include shipping charges.

If you would like to contact Rise-N-Shine for any reason, please e-mail us using our feedback form located on the "Contact Us" page. You may also call, fax or write us a letter. Our courteous and knowledgeable team of experts is happy to help you!